How do I update My Smart Load Menu

Smart Load retailers can sell a wide variety of prepaid load denominations. Apart from Smart eload, retailers can sell prepaid load packages for Smart Bro, Prepaid Home Wifi, Cignal Prepaid, and Meralco Prepaid.

For you to offer all the available services, you must have the updated Smart Load Menu.

Updated Smart Load Menu Options:

• Smart Prepaid
• TNT
• SmartBro
• PLDT Load
• Cignal Load
• Meralco
• Other Services
• Balance
• Options
• Mobile Connect
• Menu Update
• Call SMART
• Phonebook
• Inbox

To update your Smart Load Menu, type the syntax/keyword and send it the access code.

For example, text PULL (space) MENU to 343

Here’s a list of the keywords/syntax:

BRAND	SYNTAX/KEYWORDS	ACCESS CODE
Smart Prepaid Menu	GET(space)SPP	343
Cignal Load Menu	CIGNAL	3443
PLDT Load Menu	GETPLDT	343
Smart Bro Load Menu	GET(space)BRO	2200
TNT Load Menu	PULL	343

For successful menu updating, please take note of the following:

• Account must have at least P1 airtime.
• The phone unit must be idle for 20 minutes, with the screensaver and keypad lock temporarily turned off.
• The signal must be stable with 3 – 4 signal bars.
• If your phone prompts “allow to send the messages”, press Send.

The retailer is also advised to use the Retailer UMB via *343# or the Ka-Partner App to ensure that the menu is updated.