What to Do If You Have No Internet Connection while Roaming

If you are experiencing no internet connection while roaming, try these troubleshooting tips:

Check your account and subscription

• Ensure that your account is active.
• Make sure that you have activated roaming service while still in the Philippines. Find out how to check this before traveling. If you are already abroad, you may contact us on our social media channels or call our toll-free roaming hotline at +63288488878 using another Smart number.
• Ensure you are subscribed to a data roaming package and have enough data allocation. For Postpaid, turning on data roaming without subscribing to a data roaming pack automatically registers you to Roam Surf 550 for convenience. To learn more about our data roaming plans, visit this link.

Connect to Smart’s official network roaming partners

• If you have low signal reception, try changing locations, preferably somewhere more open and with fewer surrounding obstacles, such as concrete walls.
• Make sure you are connected to Smart’s official network roaming partners. Set your Network Selection on your phone’s settings to AUTOMATIC, and Smart will do the rest. For your reference, click here to check the list of our roaming partners at various country destinations under “Do I need to manually select a roaming partner?” FAQ.

Optimize your device

• Refresh your device by turning it OFF and then back ON.
• Try to use another roaming partner by manually selecting it on the device.
• Reset your APN settings to default. 

Try another device

• Transfer SIM to another working device to check if you can connect to the internet.

If the problem persists, contact us through our Smart Communications Facebook page or X @SmartCares.

You may also call our toll-free roaming hotline at +63288488878.