How to Understand your Smart Bill

What’s on your Smart billing statement?

• Bill Period
  • This refers to the period covered by your statement of account. Example: June 1, 2020 – June 30, 2020
• Credit Limit
  • This puts a limit on all charges that you may accumulate within a billing period. If you exceed it, Smart may temporarily suspend services to help you manage your usage. Note that your credit limit was set upon plan activation. This may still be adjusted, however, as needed, depending on your level of usage.
• Balance from Previous Bill
  • This figure reflects the amount due from your previous billing period, as well as any payments made.
• Remaining Balance from Previous Bill
  • This amount covers all unpaid charges carried over from your previous billing period and added to the charges in your current bill period.
• Current Bill Charges
  • This gives a breakdown of your usage and applicable charges within your current billing period.
• Total Current Bill Charges
  • This amount covers all applicable charges for all usages within the billing period and the release date of your statement of account.
• Payment Due Date
  • This gives guidance on your prompt payment schedule. We encourage you to always pay your bill on or before this date to keep your line active and avoid service redirection.
• Total Amount Due/Total Amount to Pay
  • This is the total amount that you should pay for. This already summarizes the balance from previous bills and your current bill charges.

Do you have further questions on your Smart billing statement? You may message us on our Smart Communications Facebook page or X @SmartCares or call our hotline at *888 using your Smart mobile number.