How to Request for Decrease in your Smart Postpaid Credit Limit

Before requesting a decrease in your credit limit, please make sure of the following:

• Any related account/s under your name is current and has no overdue balance.
• Your account is active for a minimum of six (6) months. 

For Individual accounts:

To request a decrease in your credit limit, you may visit any Smart Store and present a valid ID. If you transact through a representative, please include your valid ID, an authorization letter, and your representative’s valid ID.

You may also make a request through our hotline by calling our toll-free number *888 using Smart or TNT number, or (02) 8888-1111 via landline.

For Corporate accounts:

To request a decrease in credit limit, here are the following requirements:

• Completely filled-out DCL Form signed by the authorized signatory
• Letter of Request signed by the authorized signatory/Email request from the authorized signatory or authorized representative or subscriber on record 
• Valid ID of the authorized signatory

You may email our Enterprise Support Team at enterprisesupport@smart.com.ph, call our Enterprise Hotline at *177 or reach out to your assigned Collections and Reconciliation Analyst.