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What are the Different Charges on your Smart Bill
Your bill includes your monthly service fee (MSF), call, text, and data charges and subscriptions, Pasaload charges, roaming charges, VAT, and OCT. These charges vary depending on what services you are subscribed to and your usage.
For more information about these charges and their definitions, please refer to the table below:
| CHARGES | DEFINITION |
|---|---|
Monthly Service Fee (MSF) | Fixed Monthly Fee based on the plan subscription. This may be billed partially or pro-rated upon new application, Plan renewal, Plan change, billing cycle change or if you have been reconnected from temporary disconnection. |
| Call Charges | Calls to landline, mobile, international numbers, and video calls |
| Text Charges | Calls, texts, and data usage made and received while roaming |
| Data Charges and Subscriptions | Browsing, streaming, data subscriptions, multimedia services |
| Pasaload Charges | Pasaload mark-up and Pasaload denominations |
| Roaming Charges | This refers to the 10% tax imposed by the National Government for all international transactions (i.e., IDD calls, International Text, IDD while Roaming) |
| Value Added Tax (VAT) | This refers to the 12% tax imposed by the National Government |
| Overseas Communication Tax (OCT) | This is the fixed monthly amount of the device divided into several months and is charged on top of the MSF. |
| Device Amortization | This is the fixed monthly amount of the device divided into several months and is charged on top of the MSF. |
If you’re a Smart Signature subscriber, click HERE to learn more about your Smart Signature Bill.
Do you have further questions about your bill charges? You may reach us through the following channels:
- Via our Smart Communications Facebook page and Twitter @SmartCares
- Via our toll-free hotline *888 using your Smart Postpaid mobile number