What to Do If You Cannot Receive an SMS

If you cannot receive SMS, try these troubleshooting tips:

Check your account

• Check if your account is active.

Try changing locations to improve your signal

• If you have low signal reception, try changing locations, preferably somewhere more open and with fewer surrounding obstacles, such as concrete walls.

Optimize your device

• Refresh your device by turning it OFF and then back ON.
• Check if your inbox memory is full and delete some messages to free up space.
• If you cannot receive text messages from a specific mobile number, check if your device has a block list or block status feature. If the mobile number that is trying to send you a message is in that block list, remove it from the list.

Try another device

• Transfer SIM to another working device to check if you will be able to receive text messages.

If the problem persists, reach out to us so we can help. Visit this link to know where to contact us.

If you cannot receive SMS while roaming abroad, click here.