What to Do If You Cannot Send an SMS

If you cannot send an SMS, try these troubleshooting tips:

Check your account

For Prepaid, check if you are subscribed to a text package and have enough text allocation or if your balance is at least P1.00.
For Postpaid, check if your account is redirected. If you try making a call while your account is redirected, you will hear a voice message informing you of your account status.

If you have low signal reception, try changing locations, preferably somewhere more open and with fewer surrounding obstacles, such as concrete walls.

Refresh your device by turning it OFF and then back ON.
If you cannot send to a specific mobile number, check if your device has a block list or block status feature. If the mobile number you are trying to text is in that block list, remove it from the list.
If you are using an IOS device, set your iMessage settings to “Send as SMS” if you want your device to automatically send an iMessage as a regular text message when there is no internet connection.
Reset your network settings. Take note that your saved WiFi passwords will be deleted once this is performed.

Transfer the SIM to another working device to see if you can send a text message.

If the problem persists, reach out to us so we can help. Visit this link to know where to contact us.

If you cannot send an SMS while roaming abroad, click here.