What to Do If You Have Slow Internet Connection

If you are experiencing a slow internet connection, try these troubleshooting tips.

Check your account

• For Prepaid, ensure you are registered for a data promo and have enough data allocated. 

Try changing locations to improve your signal.

• If you have low signal reception, try changing locations, preferably somewhere more open and with fewer surrounding obstacles, such as concrete walls.
• Check if you have a different experience inside or outside the house or establishment.

Optimize your device

For mobile phones and tablets: 

• Refresh your device by turning it OFF and then back ON.
• Minimize your background data. Click here to find out how.
• Clear the cache of your apps. 
• Update your apps/system regularly.

For PCs and laptops:

• Refresh your device by turning it OFF and then back ON.
• Perform a ping test. 
• Manage which programs you want to launch upon start-up and disable those you don’t need. Just search Task Manager> Go to Startup tab > Select programs you don’t need > Click Disable
• Run a disk clean-up to free up more space on your device. Search Disk Cleanup > Select the files/programs you want to delete > Click OK.
• Close the running apps/programs in the background when not in use
• If you are connected via LAN cable, ensure the cable is properly connected and has no damage. 
• Update your apps/operating system regularly.

Try another device

• Transfer SIM to another working device to check if you have the same experience.
• For LTE data connectivity, ensure you have at least an LTE SIM. SIM replacement is needed if the current prepaid SIM is not an LTE-capable SIM. Click here to find out how. 

If the problem persists, you may chat with us through the verified Facebook page of Smart Communications, Inc.