Why is My Smart Bill Different this Month? 

If you’ve noticed some changes in your Smart bill this month, don’t worry! There are several reasons why your bill might look different. Here’s a quick overview to help you understand what’s happening:

1. Change of Plan
Your monthly service fee will be adjusted accordingly if you’ve recently changed your plan. This may include a one-time prorated monthly service fee for the current billing cycle.

2. Change of Billing Address
Updating your billing address can also affect your bill. When you change your address, your billing cycle may adjust, including a one-time prorated monthly service fee.

3. Monthly Subscriptions to Add-on Services
If you subscribe to new services or add-ons, these charges will appear on your bill.

4. New Device Charges
If you purchased a new device, its cost may be included in your monthly billing amortization.

5. Corrective Billing Adjustments
Sometimes, there may be corrections needed on your bill, which could include:

• Corrections in payment posting
• Adjustments after disputing charges
• Unbilled charges from previous months

6. Roaming Transactions
If you use roaming services while traveling, you might see additional charges for those services. Keep in mind that roaming charges can sometimes be delayed when posting.

Understanding Your Prorated Monthly Service Fee:
Your prorated monthly service fee (MSF) covers the period from your activation to your statement date. This fee may also be charged during plan renewals, plan changes, or billing cycle changes.

If you have any questions about your bill or need further clarification, feel free to contact us for assistance!