How to Request an Increase in Your Smart Postpaid Credit Limit

Before requesting an increase in your credit limit, please make sure of the following:

• Any related account/s under your name is current and has no overdue balance.
• Your account is active for a minimum of six (6) months.
• Any subsequent request for an Increase in Credit Limit (ICL) must be after three (3) months from the date of the previous credit limit request.

For Individual accounts:

To request an increase in your credit limit, you may visit any Smart Store and present the following requirements, which are subject to approval:

• Bank Statement/Passbook/Bank Certification reflecting account balance
• Certificate of Employment/Payslip/ITR/Salary Certificate reflecting salary per annum
• Credit Card Billing Statement reflecting credit limit

If you are transacting through a representative, please include your valid ID, an authorization letter, and your representative’s valid ID.

You may also request through the hotline, provided the necessary requirements are submitted and are subject to approval. Call Smart’s toll-free number *888 using your Smart or TNT number or (02) 8888-1111 via landline.

For Corporate accounts:

To request an increase in credit limit, here are the following requirements:

• Completely filled-out DCL Form signed by the authorized signatory
• Letter of Request signed by the authorized signatory/Email request from the authorized signatory or authorized representative or subscriber on record 
• Valid ID of the authorized signatory

You may email our Enterprise Support Team at enterprisesupport@smart.com.ph, call our Enterprise Hotline at *177, or contact your assigned Collections and Reconciliation Analyst.