How to Request a Smart Postpaid or Prepaid SIM Replacement

If you need to replace your Smart SIM because it’s defective, lost, or stolen, or if you want to upgrade to an LTE/5G SIM, we’ve got you covered!

Here’s how to get your replacement SIM quickly and easily

1. Visit a Smart Store: Head to your nearest Smart Store. You can find the location using our store locator on the website.
2. Bring a Valid ID: Make sure to bring one valid ID that includes:
   • Your name
   • Your photo
   • Your ID number
   • Your signature
   • The issuing entity
3. Enjoy Free Replacement: The best part? The SIM replacement is completely free!

If you have any questions or need assistance, feel free to ask the staff at the Smart Store. They’re there to help you!