How to Request for Smart Postpaid or Prepaid SIM Replacement

Smart subscribers who have registered their SIM can quickly request a SIM replacement if it is defective, lost, or stolen or if they want to upgrade to an LTE/5G SIM. SIM replacement cost is free. 

Just visit the nearest Smart Store and bring 1 Valid ID as Proof of Identification. 

The ID should have the following details: 

• Full name 
• Photo 
• ID number 
• Signature 
• Issuing entity 

Subscribers who still need to register their SIM may request a SIM replacement provided they submit the following documents and complete the SIM registration process in-store. 

• Duly notarized Affidavit of Loss 
• Valid Proof of Identification 
• Present one 1 primary valid ID or two 2 secondary IDs 
• Proof of SIM Ownership. Present any of the following: 
• PUK Slip 
• SIM Bed/original packaging of the SIM card  
• Official Receipt with the subscriber’s mobile number details 
• Successful log on to Smart App or My Smart Web 

Acceptable Valid IDs include, but are not limited to, the following: 

PRIMARY ID	SECONDARY ID
ACR/ICR	Barangay Certification
Driver’s License	City Health Card/Health Certificate Card
GSIS e-Card	Company ID
Integrated Bar of the Philippines	DSWD Certification
Maritime Industry Authority (MARINA) ID	GOCC ID [e.g. Armed Forces of the Philippines (AFP ID), Home Development Mutual Fund (HDMF ID)]
NCDA ID	NBI Clearance
Passport	OFW ID
Postal ID (PVC Plastic Card)	OWWA ID
PRC ID	Pag-IBIG Loyalty Card
School ID	PhilHealth Insurance Card ng Bayan (PHICB)
Senior Citizen Card	Police Clearance
SSS Card	Postal ID (Paper-based card)
Unified Multi-purpose ID	Seaman’s Book
Voter’s ID	Tax Identification Number (TIN)
Philippine Identification System (PhilSys) ID