How to Request for Smart Postpaid or Prepaid SIM Replacement

Smart subscribers who have registered their SIM can quickly request a SIM replacement if it is defective, lost, or stolen or if they want to upgrade to an LTE/5G SIM. SIM replacement cost is free. 

Just visit the nearest Smart Store and bring 1 Valid ID as Proof of Identification. 

The ID should have the following details: 

  • Full name 
  • Photo 
  • ID number 
  • Signature 
  • Issuing entity 

Subscribers who still need to register their SIM may request a SIM replacement provided they submit the following documents and complete the SIM registration process in-store. 

  • Duly notarized Affidavit of Loss 
  • Valid Proof of Identification 
  • Present one 1 primary valid ID or two 2 secondary IDs 
  • Proof of SIM Ownership. Present any of the following: 
  • PUK Slip 
  • SIM Bed/original packaging of the SIM card  
  • Official Receipt with the subscriber’s mobile number details 
  • Successful log on to Smart App or My Smart Web 

Acceptable Valid IDs include, but are not limited to, the following: 

ACR/ICR Barangay Certification 
Driver’s License City Health Card/Health Certificate Card 
GSIS e-Card Company ID 
Integrated Bar of the Philippines DSWD Certification 
Maritime Industry Authority (MARINA) ID GOCC ID [e.g. Armed Forces of the Philippines (AFP ID), Home Development Mutual Fund (HDMF ID)] 
NCDA ID NBI Clearance 
Passport OFW ID 
Postal ID (PVC Plastic Card) OWWA ID 
PRC ID Pag-IBIG Loyalty Card 
School ID PhilHealth Insurance Card ng Bayan (PHICB) 
Senior Citizen Card Police Clearance 
SSS Card Postal ID (Paper-based card) 
Unified Multi-purpose ID Seaman’s Book 
Voter’s ID Tax Identification Number (TIN) 
Philippine Identification System (PhilSys) ID