Everything You Need to Know About the Paybox

The Paybox is a self-service bills payment machine/kiosk inside select Smart Stores and PLDT Sales and Service Centers where you can pay your bills safely and conveniently.

The kiosk can accommodate payment for your Smart Postpaid (except for Corporate accounts) and PLDT bills.

Here are some of the benefits of using the Paybox:

• Fast and secure – No need to wait in line, cash and credit card are accepted. Payments are posted near real-time.
• Self Service – Contactless payment, you can do your transactions without needing person-to-person interaction.

Where are the Paybox kiosks located?

Paybox kiosks are available inside the following Smart Stores and PLDT Sales and Service Centers:

Smart Stores

PLDT Sales and Service Centers

Abreeza Mall Davao: Abreeza Mall, 3F, J.P. Laurel Ave, Davao City Ali Mall: Ali Mall, Ground Floor, General Romulo Ave, Cubao, Quezon City Araneta Gateway: 3/F Gateway Mall, Araneta Center, Cubao, Quezon City Ayala Bay Mall: 4F IT Lane Ayala Malls, Manila Bay, Parañaque Ayala Center Cebu: Ayala Center cebu, Level 3 Expansion, Ayala Center, Cebu City Balanga: Ground Floor E.B.A. Mall, JP Rizal St, City of Balanga, Bataan Binondo: 407 G/F Lts Bldg., Juan Luna St., Binondo, Manila Boracay: Malay, Aklan Calapan: Home Mark Bldg. J.P. Rizal St., Camilmil , Calapan City, Oriental Mindoro Candon: Ground Floor Galapia Building National Hi-way, Candon Ilocos Sur Cash and Carry: 2nd Floor, Cash & Carry, Filmore St, Makati Dipolog: H8PR+PJP, Osmena corner Echavez Street, Dipolog City, Zamboanga del Norte, Dipolog City Eastwood: 2nd Floor Food Junction Citywalk2, East wood City, Libis, Quezon City Festival Mall: 2nd Floor Expansion Wing Festival Mall, Filinvest Corporate City, Alabang, Muntinlupa Gaisano Mactan: Gaisano, Ground Floor, Unit 31 Gaisano Mactan, M.L. Quezon National Highway, Lapu-Lapu City Gaisano Ozamis: GF, Gaisano Capital Ozamiz, JP Rizal Avenue, Baybay Sta Cruz, Ozamiz City Gaisano Tagum: 3/F Gaisano Mall of Tagum, National Hi-way, Tagum City Greenhills: Unit 203, 2nd Level Promenade Mall, Greenhills, San Juan, Metro Manila Iba, Zambales: Stall 9 & 10, Pacita Gonzales Bldg, Govic Hwy, Iba Zambales Ilagan: National Highway, Ilagan Kalibo: Ground Floor, Garcia Building,, C. Laserna St., Pastrana Park, Kalibo KCC Mall Koronadal: 4/F KCC Mall of Marbel, Gensan Drive, Koronadal City KCC Mall Zamboanga: 3F KCC Mall, Gov Camins Ave, Zamboanga Laoag: Conching Building, J. P. Rizal St, Laoag City Limketkai CDO: Door 2, Limketkai Center, Limketkai Dr, Cagayan de Oro Market Market: 4/F Market Market, Taguig Molito, Alabang: Unit5 Molito Bldg., Madrigal Avenue, Corner Alabang–Zapote Rd, Muntinlupa Nepa Mall Alaminos: Upper Ground Floor Nepo Mart, Quezon Ave, Poblacion, Alaminos Nepo Mall Angeles: 3rd Floor Nepo Mall Bldg Dona, Teresa St, Angeles, Pampanga Pagadian: Ground Floor Cecilia Arcade, Rizal Avenue, Pagadian City Robinsons Bacolod: 2F South Arcade, Robinsons Place Bacolod, Mandalagan, Bacolod City, Negos Occidental Robinsons Dumaguete: Unit 203, 2nd level, Robinson’s Place, Calindagan, Dumaguete City Robinsons Ermita: 3 Level Pedro Gil Wing, Robinsons Place, Manila Robinsons Fuente Cebu: Robinsons Place, Unit 1 & 2, 1L, Fuente Osmeña Cir, Cebu City, 6000 Cebu Robinsons Galleria: Level 1 East Wing, Robinson’s Galleria Robinsons Iligan: 3rd Level Robinsons Place Mall, Iligan City Robinsons Magnolia: 3/F Smart Store Robinson’s Magnolia, Aurora Blvd., Quezon City Robinsons Malolos: 3/F Robinsons Place Malolos McArthur Highway Sumapang Matanda Malolos City, Bulacan Robinsons Roxas: Level 2, Robinsons Place Roxas, Brgy. Lawa-an, Immaculate Heart of Mary Ave., Roxas City Robinsons Santiago: Level 3 Robinsons Place Barangay, Santiago Rockwell: R3, Power Plant Mall Rockwell Center, Makati San Jose Del Monte: R37C+7C3, Ground Level Starmall San Jose Del Monte, Quirino Highway, San Jose del Monte City San Jose, Nueva Ecija: G/F Cornejo Bldg, Pan-Philippine Hwy, San Jose City Nueva Ecija San Jose Occidental Mindoro: J & S Bldg. Liboro St. Brgy. 6 San Jose Occidental Mindoro San Fernando, La Union: Ground Floor Rudel Bldg., corner Ancheta St. Quezon Avenu, National Highway, San Fernando, La Union Shangri-La: Lower Ground Floor, Shangri-La EDSA Plaza Mandaluyong City Smart Tower: GF 6799 Ayala Ave., Makati City SM Angono: 2/F SM Center Angono, Brgy San Isidro, Angono, Rizal SM Aura: Level 4, SM Aura Premier, 26th St. cor McKinley Parkway, Taguig City SM Bacolod: CZ236 – CZ236, 2F North Wing Cyberzone, Sm City Bacolod, Negros Occidental SM Bacoor: 4/F SM City Bacoor, Bgy Panapaan, Bacoor, Cavite SM Baguio: SM, 3rd Floor Cyberzone, Luneta Hill Dr, Baguio SM Baliwag: 2nd Floor, SM City Baliwag, DRT Highway, Barangay Pagala, Baliwag SM Batangas: 2/F SM City Batangas, Pallocan West, Batangas City SM BF Paranaque: 3rd Floor Cyberzone Area, SM BF, Paranaque City SM Bicutan: 2 Level Annex, SM City Bicutan, Dr. A Santos Ave., Parañaque SM Butuan: L3 SM City, J C Aquino Ave, Butuan City Agusan Del Norte SM Cabanatuan: C 05, SM City Cabanatuan Brgy H Concepcion, Cabanatuan City SM Calamba: SM City Calamba, 2nd Floor Cyberzone, Real, Calamba, 4027 Laguna SM Cauayan: Unit 259-263, 2nd Floor Cyberzone, SM City Cauayan, Maharlika Highway, Cauayan City Isabela SM CDO: 3/F SM City, Masterson Ave, Cagayan de Oro, 9000 Misamis Oriental SM Cebu: 2nd Level Cyberzone, SM City, North Reclamation Area, Cebu City SM Cebu Seaside: C41, 3rd Floor SM Seaside Cebu, Cebu South Road Properties, Cebu City SM Daet: 2nd Flr Main Building, SM Daet Camarines Norte SM Dagupan: 2nd Floor IT Zone, SM Center, M.H. Del Pilar St, Dagupan Pangasinan SM Dasmarinas: 2nd Level Cyberzone SM City Dasmarinas, Governor’s Dr, Dasmariñas SM Davao: 2nd Floor Cyberzone, SM City Davao Annex, Ecoland, Davao City SM Delgado, Iloilo: Ground Floor, SM Delgado, Corner Valeria & Delgado Sts., Iloilo City SM East Ortigas:  2F SM City East Ortigas, 1608 Ortigas Ave Ext Bgy., Pasig SM Fairview: Level 3 Cyberzone, SM City Fairview, Greater Lagro, Quezon City SM Gensan: 3rd Level SM City Gensan, San Miguel St cor Santiago Blvd., Lagao, General Santos City SM Grand Central: Level 4, Cyberzone, SM Grand Central, Rizal Ave Ext, East Grace Park SM Iloilo: 3rd Floor Cyberzone, SM City Iloilo, Benigno Aquino Ave., Marilao Iloilo SM Lanang: 3rd Floor Cyberzone SM Lanang Premier, J.P. Laurel Ave, Davao City SM Las Pinas: 2nd Level, SM Super Center Las Pinas, Pamplona Dos Alabang Zapote Road, Las Pinas City SM Legazpi: Level 3, Cyberzone, SM City Legazpi, Legazpi, Albay SM Lipa: 2nd Floor, SM City Lipa, Ayala Hiway, Lipa Batangas SM Lucena: 3rd Floor, SM City Lucena, Maharlika Hiway, Lucena, 4301 Quezon Province SM Manila: Cyberzone, Lower Ground Floor SM Manila, Natividad Lopez St., Manila  SM Marikina: G/F Cyberzone Area SM City Marikina SM Marilao: 2nd Level, SM City Marilao, Lias Road cor McArthur Highway, Brgy. Ibayo, Marilao Bulacan SM Masinag: 2nd Floor, SM Masinag Cyberzone, Masinag, Antipolo SM Megamall: 4/F Cyberzone Bldg.B, SM Megamall, Mandaluyong City SM MOA: 2nd Level North Wing, SM Mall of Asia SM Muntinlupa: Ground Floor, SM Supercenter Muntinlupa, Muntinlupa City SM Naga: 2/F SM City Naga CBD II, Bgy Triangulo,  Naga City SM North Edsa: 4F Cyberzone Area, SM North Annex Building, EDSA, Quezon City SM Novaliches: 2F SM Novaliches, San Bartolome Novaliches, Quezon City SM Olongapo Central: Rizal Ave, Olongapo SM Ormoc: 2F SM Center Ormoc SM Pampanga: Ground Floor Cyberzone San Jose,  City of San Fernando, Pampanga SM Puerto Princesa: 2nd Floor, CyberZone, SM City Puerto Princesa, Puerto PrincesaSM Rosales: Ground Level, IT Zone SM City Rosales, Rosales, Pangasinan SM Rosario: 2nd Floor, SM City Rosario, Barangay Tejero, Rosario SM San Lazaro: 3rd Level, SM San Lazaro, AH Lacson Avenue, Sta Cruz, Manila SM San Pablo: 2nd Floor Cyberzone, SM City San Pablo, Maharlika Hiway, San Pablo City SM Sta. Rosa: 2/F Cyberzone Area SM City Santa Rosa, Bgy Tagapo, Sta. Rosa City, Laguna SM Sucat: 2F Cyberzone, SM City Sucat, Dr. A Santos Ave., Paranaque City SM Tarlac: Unit 350 3F Cyberzone, SM City Tarlac, Mac Arthur Highway,, Brgy. San Roque, Tarlac City SM Valenzuela: 3/F SM Valenzuela Mall, Mc Arthur Hi-way, Karuhatan, Valenzuela City Sorsogon: PIC Bldg., Magsaysay corner Garcia Street, Brgy Salog, Sorsogon City, Sorsogon Tacloban: RSU Bldg, Zamora Street, Tacloban City, Leyte Tagbilaran: Ambassador Arcade, B. Inting Street, Tagbilaran City, Bohol Vertis North: 4/F Ayala Malls Vertis North, Brgy. Bagong Pag-asa, Quezon City Waltermart Gapan: Ground Level, Walter Mart Gapan Maharlika Highway, Brgy. Bayanihan, Gapan City, Nueva Ecija Waltermart Plaridel: Waltermart Shopping Center, Banga St, Cagayan ValleyRd., Plaridel Bulacan

Antipolo: Circumferencial Rd., Gen. Luna St., San Roque. Antipolo City Baguio: 22 Session Road, Baguio City Balara: 8001-A Commonwealth cor. Don Mariano Marcos Ave., Quezon City Baliuag: M. Ponce St., Tibag, Baliuag, Bulacan Bantay: Bantay Arcade, Rizal St., Zone 6, Bantay, Ilocos Sur Batangas City: Noble St., Bgy. 7, Batangas City, Batangas Bicutan: Doña Soledad, Better Living, Parañaque City Binan: Pavillion Mall, Binan, Laguna Bislig: PLDT (formerly Philcom) Bldg, Abarca St., Bgy. Mangagoy, Bislig City Butuan: PLDT (formerly Philcom) Bldg, J. C. Aquino Ave., Bgy. Imadehas, Butuan City Cabanatuan: Gen. Tinio St., Cabanatuan City, Nueva Ecija Cagayan De Oro: PLDT (formerly Philcom) Bldg, Max Y. Suniel St., Bgy Carmen, Cagayan De Oro City, Misamis Oriental Calamba: J. P. Rizal corner Tibag Sts., Poblacion, Calamba, Laguna Carmona: Governors Drive, Bgy. Maduya, Carmona, Cavite Cauayan: National Highway, Cauayan, Isabela Cavite City: Capt. Villareal St., Caridad, Cavite City Cotabato: SK Pendatum (Almonte) Avenue, Cotabato City Dagupan: Nable St., cor. Pabacalera Rd., Poblacion, Dagupan City, Pangasinan Davao Ponciano: G/F PLDT Bldg., C. Bangoy Sr. St. (Formerly Ponciano Reyes St.), Davao City Digos: Roxas Extension, Digos City, Davao del Sur Fairview: Space#3010 Ayala Fairview Terraces, Quirino Hwy cor. Maligaya Drv., Bgy. Pasong Putik, Novaliches Quezon City FCIE: 1st  Cavite Indt’l Complex, Bo. Langkaan, Dasmariñas, Cavite Gensan: PLDT Bldg., 351 Beatiles St., General Santos City Guagua: Bgy. San Roque, Guagua, Pampanga Ilagan: Bgy. Calamagui 2nd, Ilagan, Isabela Iligan: E. Aguinaldo St., Lupon, Davao Oriental Imus: Aguinaldo Highway, Bgy. Tanzang Luma, Imus, Cavite Jones: Osmeña Blvd., Sta. Cruz, Cebu City, Cebu Kidapawan: MKTC Bldg., Quezon Blvd., Kidapawan City Las Pinas: Alabang-Zapote Road, Bgy. Talon, Las Piñas City La Paz: Luna St., La Paz, Iloilo City, Iloilo La Trinidad: Jewel Igorot Building, Km 4, Brgy Balili, La Trinidad, Benguet Laoag: P. Lazaro Ave. cor. Paco Roman St., Bgy 11, Laoag City Legazpi: Ilawod East Rizal St., Bgy. 15, Legazpi City LTI: PLDT LTI-Laguna Blvd., Bgy. Don Jose, Sta. Rosa City, LagunaLucena: Doña Aurora Blvd., Bgy Gulang-Gulang, Lucena City, Quezon Mactan: M. L. Quezon Highway, Bgy. Pajo, Lapu-Lapu City Malabon: 319 Gen. Luna St., Bgy. Concepcion, Malabon City Manaoag: Llamido St., Poblacion, Manaoag, Pangasinan Mandaue: A. S. Fortuna St., Bgy., Bakilid, Mandaue City Mckinley Roxas: Mckinley St., Bgy. 3, Roxas City, Capiz Naga: Units 101-102 & 112-113, G/F Centro Square, Penafrancia Avenue cor. Colgante Bridge, Bgy. San Francisco, Naga City Olongapo: 3 Dela Cruz Drive, East Tapinac, Olongapo City Orion: National Road Bgy. Balagtas, Orion, Bataan Paco: 1627 Pedro Gil cor. Onyx Sts., Paco Manila Pasay: 2550 FB Harrison cor. Galvez Sts., San Rafael, Pasay City RCB: RC Bldg. 7895 Makati Ave., cor. Dela Rosa Sts., Makati City San Fernando, La Union: Gov. Luna St., Bgy 4, San Fernando City, La Union San Fernando, Pampanga: V.Tiomico St., Bgy. Sto. Rosario, San Fernando City, Pampanga San Pablo: C. Colago Ave., San Pablo City, Laguna San Pedro: San Vicente Rd, San Vicente, San Pedro, Laguna Santiago: Xentro Mall, GF, National Hwy, Santiago Isabela SBMA: Bldg #60, Sampson Road, Central Business District Area, Subic Bay Freeport Zone Silang: JP Rizal St. cor. Callejon St., Sambutan, Silang, Cavite Silay: Asuncion St., Hofileña Subd., Bgy. Mambulac, Silay City, Negros Occidental SM Lipa: 2nd Level, SM Lipa Cyberzone, Pres J.P. Laurel Highway, Lipa City, Batangas Smart Tower:  GF 6799 Ayala Ave., Makati City SM Southmall: 3rd Level SM Southmall, Alabang-Zapote Rd., Las Piñas City SM Sta Mesa: SM Annex Bldg., R Magsaysay cor. Araneta Ave., Quezon City Sta Cruz: National Hi-way, Bgy. Pagsawitan, Sta. Cruz, Laguna Surigao: PLDT (formerly Philcom) Bldg, Narciso St., Bgy. Washington, Surigao City Tagaytay: Gen. Aguinaldo Highway, Bgy. Kaybagal South, Tagaytay City, Cavite Talisay: Cebu South Road, Tabunok, Talisay, Cebu Tanauan: S. Castillo St., Bgy. 5, Tanauan City, Batangas Tarlac: MH Del Pilar St., San Nicolas, Tarlac City, Tarlac Toril: Saavedra St., Toril, Davao City Trece Martirez: Bgy. San Agustin, Trece Martirez City, Cavite Tuguegarao: Balzain Road, Tuguegarao City, Cagayan Urdaneta: 3/F, CB Mall, MacArthur Highway, Urdaneta

When will my payment be posted?

Payments made through the Paybox are posted within 30 minutes to 6 hours.

What modes of payment are accepted?

The Paybox accepts the following payment methods:

• Cash
• Credit or debit card
• Virtual Change*

Can I pay my bills through combined modes of payment?

Yes, you can pay your bills using 2 modes of payment at most in a single transaction. For example, you can pay a portion of your bill in cash and the rest through a credit card.

How do I pay for my bill using the Paybox?

To pay for your Smart Postpaid bill:

To pay for your PLDT bill:

Step 1: On the Paybox main screen, choose “SMART,” then “Bills Payment.” Step 2: Provide the last 10 digits of the postpaid mobile number you’ll be paying for. Step 3: Select your preferred Payment Method and enter the Payment Amount. You can choose up to TWO (2) payment methods via “Add Payment Method”. Tap “Next” to continue. Step 4: Tap “Proceed” to confirm your payment:For cash transactions, insert your cash into the bill acceptor.For card transactions, insert or tap your card into the card terminal.For virtual change (e-Sukli), enter the reference number or scan the QR code found in your receipt. Step 5: Click “Submit” to get the printed copy of your receipt. You can also opt for an SMS copy by providing your mobile number.

Step 1: On the Paybox main screen, choose “PLDT,” then “Bills Payment.” Step 2: Provide the 10-digit PLDT account number you’ll be paying for. Step 3: Select your preferred Payment Method and enter the Payment Amount. You can choose up to TWO (2) payment methods via “Add Payment Method”. Tap “Next” to continue. Step 4: Tap “Proceed” to confirm your payment:For cash transactions, insert your cash into the bill acceptor.For card transactions, insert or tap your card into the card terminalFor virtual change (e-Sukli), enter the reference number or scan the QR code found in your receipt. Step 5: Click “Submit” to get the printed copy of your receipt. You can also opt for an SMS copy by providing your mobile number.

Will I receive a payment acknowledgment?

Yes, a printed receipt will be issued after every payment transaction. You also have an option to receive your payment receipt through SMS.

How do I report if I encounter issues when paying through the Paybox?

The Paybox is powered by MultiSys. You may contact their support team through the following channels:

• Email: support@paybox.ph
• Landline: (02) 8805-1066 OR (02) 8835-9697
• Mobile number: 0919 088 8888