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How to Avoid Redirection of Your Smart Postpaid Account
Before your postpaid account gets redirected, you will receive an SMS reminder advising you of your overdue balance or credit limit status. Here are some tips you can follow to prevent redirection:
Settle your Bill On Time
Refer to your statement for your bill due date. With Smart’s extensive payment network, you may settle through our various payment facilities. Click here to know where you can pay your bills.
Get your Bills Faster
Smart and Sun customers are also encouraged to use the following online channels to conveniently view their monthly bills or eStatements:
| For Smart Postpaid, Smart Infinity, and Smart Bro Postpaid customers | Sun Postpaid and Sun Broadband Postpaid subscribers |
|---|---|
| Via GigaLife App Download the GigaLife app for free and sign up with your Smart Postpaid mobile number so you can easily view your eStatements. | Via My Sun (my.suncellular.com.ph) Your eStatements in the last 12 months can be viewed through your My Sun account via my.suncellular.com.ph. |
| Via My Smart Your eStatements in the last 12 months can be viewed through your My Smart account at my.smart.com.ph | Via Email Notification An email notification with a copy of your eStatement will be sent to your registered email address every month. |
| Via Email Notification An email notification with a copy of your eStatement will be sent to your registered email address every month. | Via SMS Notification As soon as your bill is available online, an SMS notification containing your bill summary will also be sent to you. |
| Via SMS Notification As soon as your bill is available online, an SMS notification containing your bill summary will also be sent to you. |
Apply for a Higher Plan or Credit Limit
Smart shall process your request based on your account’s credit history. In some cases, Smart may require additional financial information or references. You may apply for a change in credit limit by visiting the nearest Smart Store.